Grievance Redressal Mechanism

ACPS News (VoiceBird Media) is committed to ethical, fair, and responsible journalism. In compliance with Rule 11 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, we have appointed a designated Grievance Redressal Officer to address grievances concerning content published on our website, e-paper, and digital platforms.

Procedure for Filing a Grievance

Any person aggrieved by any news story, editorial content, video, or e-paper clipping published on our platform may lodge a formal grievance within thirty (30) days from the date of first publication.

Please ensure your complaint contains the following mandatory details:

• Full Name, address, and verified contact number of the complainant.
• Exact URL/web link of the news article, video, or e-paper edition page.
• Specific headline and date of publication.
• Precise paragraph, statement, or visual objected to, along with statutory grounds (e.g. inaccuracy, defamation, copyright infringement, privacy violation).
• Clear documentary evidence supporting the objection.

Timelines for Acknowledgment and Disposal

• Acknowledgment: The Grievance Officer will acknowledge receipt of the complaint within 24 hours of receiving the email.
• Disposal: The grievance will be examined and resolved in accordance with applicable Indian laws and the Press Council of India (PCI) Norms of Journalistic Conduct within 15 days of receipt.

Related Statutory Policies

For more information on our editorial and privacy standards, please refer to our:

• Code of Ethics & Editorial Standards
• Corrections & Takedown Policy
• Privacy Policy & DPDP Act 2023 Notice